Service Guarantee Policy
Last updated: June 2026
At 10MinSwap, we are dedicated to providing a premium, seamless, and high-performance financial swapping environment. This Service Guarantee Policy defines our operational benchmarks and assurances for our global web3 community.
We guarantee that our automated core routing infrastructure is engineered to process token swaps and verify standard withdrawal requests within a maximum baseline of 10 minutes under optimal multi-chain ledger operational states.
Transparency is a core pillar of our system matrix. We guarantee complete transaction clarity; all operational processing fees, standard network slippage values, and conversion parameters are calculated and explicitly locked before execution confirmation.
10MinSwap employs redundant database arrays and distributed web clustering architectures to guarantee a 99.9% platform availability index, enabling uninterrupted multi-network asset liquidations 24 hours a day, 7 days a week.
We assure that our storage boundaries utilize state-of-the-art server-side data protections. Your internal digital ledger balances are perpetually guarded against unauthorized dynamic modifications by deep-seated cryptographic security checks.
In the rare event of complex blockchain node congestion or processing exceptions, our support staff guarantees an initial feedback assessment regarding database or network ticket queues within an immediate time-frame window.